What Families Say About Our Services
Category: News
December 14, 2020
Client Survey Reveals Value and Need for Services
At Any Baby Can, we believe in the continuous evaluation of service performance and client satisfaction. We have a dedicated Data, Reporting, and Evaluation team committed to tracking and measuring program impact. We not only look at the number of clients served through our various programs, but we also conduct client surveys to get a better understanding of how our families are doing and what they’re able to achieve due in part to the support they receive from Any Baby Can.
While many programs have their own independent surveys, we also conduct an agency-wide client survey for the last few years. The client survey focuses on identifying ways that the agency’s activities ultimately impact client’s lives and the community.
Families Value Our Staff and Services
In this last survey, families told us that they feel supported in all areas that we looked at, including family relationships, child development, parent confidence, and preparing for their family’s future. These are some of the results:
91% of client survey respondents say that their relationship with their child has improved. For our Spanish-speaking families, that number was 99%.
And 97% of respondents report feeling more knowledgeable about child development.
Importantly, open-ended feedback highlighted the importance of the relationships our staff build with parents and children. Words like “passionate,” “professional,” “committed” and “encouraging” were frequently mentioned when describing our staff.
Survey Results Request Increased Services
We hear near-unanimous enthusiasm for our programs and the impact they have on the lives of the families we serve. In this year's client survey, the biggest area of feedback we received was around need for increased services: length of visits, frequency of visits, and length of enrollment in the program. And while we would love nothing more than to see our clients more often (and sometimes do, when circumstances call for it), our home-visitation programs are evidence-based models that provide a specific curriculum. These models—such as Parents as Teachers and Nurse-Family Partnership—have proven effectiveness through independent research and guide the way we offer programs.
However, we do recognize that each family is unique. When our clients need us most, like when a child may regress developmentally or a family is confronted with a new crisis, our staff always put the family first and adjust to families’ needs, including increasing services.
During the pandemic, we have provided care kits and activity kits, and connected families to food, diapers and other critical resources. When we look at the results of the survey and all the ways we measure effectiveness, we’re reminded of the people—the kids, parents and family members—who make our work meaningful and rewarding.
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